questions about our company, products/services, policies, and more
Frequently Asked Questions
Welcome to our FAQ page, where you can find answers to the most commonly asked
1. Sales General Questions
2. Products/Services Questions
3. Account Questions
4. Technical Questions
5. Contact Questions
1. Sales General Questions
Do you offer factory tours to prospective distributors?
We research, develop, and manufacture extremely high-tech products, which means that confidentiality is a top priority at MICRODIA, so while we’d love to show off our world-class facilities to you, we, unfortunately, cannot.
I have never heard of MICRODIA before; who are you?
MICRODIA has been a leading mobile data storage innovator since the early 90s. We pioneered storage technology such as floppy disks, CD-ROM, and high-capacity data cards for industrial purposes, and while you may have yet to learn the name, as an OEM manufacturer, you have almost certainly used a product designed and manufactured by us. Now, you can give your customers that same pioneering innovation with a convincing profit motive.
Why do you only have one service center while your competitors have several?
MICRODIA has a defect rate of 0.0001%, which means only one in 100,000 pieces is ever returned. With a low defect rate, we don’t need more than one service center.
Can you reassure me about defective products?
MICRODIA’s dedication to quality and stringent quality control ensure a defect rate of 0.0001%, which means only one in 100,000 pieces is ever returned. We are confident in the quality of our products and, as such, provide the MICRODIA Warranty printed on the packaging. It explains in detail what the end-user should do if they ever need to use the warranty.
How do I return defective products?
After requesting the customer follow the troubleshooting guidelines, which will almost always resolve the issue, if the problem is not resolved, the retailer must gather all information on the product and its reported defect in order to resolve it. If this fails, the customer must contact support@microdia.com for technical assistance. If it appears that the item is indeed defective, it must be returned with original packaging, Purchase receipt, Warranty registration (as proof that the warranty was registered in the correct country), and the Signed waiver form that users know and accept that data recovery is not guaranteed at 100%; there will be data loss and corruption.
How do you guarantee timely order fulfilment?
We have over three decades of experience in OEM manufacturing for the biggest technology brands in the world, where complete and timely fulfilment of millions of products was non-negotiable. As such, we are more than equipped to handle the largest orders within the specified turnaround times. With six state-of-the-art factories in four manufacturing and export-geared countries operated by 500+ engineers under strict ISO 9001:2000 controls, we always deliver on time only the best products in the exact specifications and quantities.
Why is MICRODIA better than its competitors?
MICRODIA invests significant amounts of its turnover into R&D, meaning that we are far ahead of our competitors in terms of innovation. We are also key leaders in the industry, having manufactured industrial-quality data storage products for over three decades and being the OEM manufacturer for the world's most well-known data brands. As the leader in our field, we don’t have “competitors” unless we say we do. We have boots on the ground in every market we service, and our expertise becomes your expertise.
Why should I stock MICRODIA?
Stocking MICRODIA products is not only a good decision in terms of profit but also in terms of becoming the market leader in mobile accessories, data storage, and cutting-edge technology in your service area.
With our pinpoint accuracy in predicting future market trends, you will always have the right product just in time to fully capitalize on the beginning of a trend as it takes off.
We have an all-encompassing product range, so a customer will never leave your store empty-handed. We also provide extensive backend support from an exclusive, dedicated team.
2. Returns and Exchanges
Returns
If you are not completely satisfied with your purchase or the product is found to be defective, you may return the item to us in its original condition within 7 days of receipt. Returns made within 7 days of receipt will be refunded to the original form of payment. After 7 days, MICRODIA cannot accept returns for any reason other than defects for items under warranty (please see Warranty page for more details). Items purchased on sale are final sale, and are not eligible for refunds. Only items purchased directly on MICRODIA eSHOP will be accepted. For products purchased from authorized retailers, please get in touch with them directly for returns.
Returned items must be in original packaging, including any accessories, manuals, and documentation. Non-returnable items include items purchased through retailers, incorrect products purchased, and damaged products through customer mishandling.
Returns without receipt may be refused. MICRODIA reserves the right to deny any returns.
Not satisfied with your product?
Did you receive a faulty unit, or the wrong product? Simply not satisfied with your order? Please email cs@microdia.com to start the return process with the following information:
- Order number or Transaction Code
- Proof of purchase
- Video or photo of the faulty product (if applicable)
- Complete delivery address
- Contact number & email address
In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product. Customers will need to cover expenses associated with returned products.
Returned items must be in original packaging, including any accessories, manuals, and documentation. Non-returnable items include items purchased through retailers, incorrect products purchased, and damaged products through customer mishandling.
Returns without receipt may be refused. MICRODIA reserves the right to deny any returns.
Not satisfied with your product?
Did you receive a faulty unit, or the wrong product? Simply not satisfied with your order? Please email cs@microdia.com to start the return process with the following information:
- Order number or Transaction Code
- Proof of purchase
- Video or photo of the faulty product (if applicable)
- Complete delivery address
- Contact number & email address
In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product. Customers will need to cover expenses associated with returned products.
Refunds
Processed refunds will be completed within 14 business days in most cases. Refunds will be issued based on your original form of payment (PayPal, credit card, etc.)
Shipping costs are non-refundable. The cost of return shipping and a Restocking fee of US$5.00 will be deducted from the refund.
Cancelling Orders:
Items already shipped are not reversible, and must then be returned for a refund (please see the “Refunds” section above). Please note that the shipping cost of this return will be borne by customer.
Shipping costs are non-refundable. The cost of return shipping and a Restocking fee of US$5.00 will be deducted from the refund.
Cancelling Orders:
Items already shipped are not reversible, and must then be returned for a refund (please see the “Refunds” section above). Please note that the shipping cost of this return will be borne by customer.
3. Happy cards
Happy Cards are a type of prepaid card with multiple categories. These prepaid cards give customers more choice and flexibility with no fee.
We have partnered with Happy Cards, and is featured on the Happy Teen, Happy Lady, and Happy Her prepaid cards. These prepaid cards are redeemable at all Sephora locations in the US and online.
How to Use Online and Check the Balance:
To make an online purchase:
- Select CREDIT as the payment method.
- Enter the 16-Digit Card number located on the back of the Happy Card in the credit card field. Do not enter the 16-Digit Card number into the gift card field.
- If prompted for a billing address, enter your shipping address.
- If the purchase is larger than the balance, you will need to use a Gift Card or eGift Card to pay the remaining balance. You can then use the Happy Card in the Credit Card section of payment method and a Gift Card in the Gift Card section of payment method
1. Finding Products
Search for Products
Know exactly what you want? Or perhaps you're just searching for a matte lipstick? Use our comprehensive Search box located in the upper left corner of our site to find the exact product you need, or browse through the results that fit your criteria. You can enter a product number or even a partial description of the product. You can be as broad as "red lipstick" or as specific as "dry skin moisturizer."
Search for Brands
Looking for that hot new brand? The quickest way to find your favorite brands is by using our Complete Brand List. The Complete Brand List is located by clicking the Brands tab located at the top of every page. Click Brands A-Z to see a complete list of brands. Every brand is listed alphabetically. Please note that Sephora stores may carry brands that are not carried online.
Search for Gifts
Searching for that perfect gift? Trying to stay within a budget? Browse our Gifts section to view the newest gift sets and selections for the season.
Product Information
After you have found the perfect product, you can read the benefits and usage tips on each product detail page. The information is located beneath the product details. All the available colors, formulations, and sizes are listed below the detail text.
Product Ingredients
To view the ingredients of any particular product, just click "Details" underneath the product details and click on the tab that says “Ingredients” to view the full list of ingredients.
Product Availability & Out of Stock Products
Sephora carries thousands of products and hundreds of brands. Occasionally, an item may be temporarily out of stock. Our stock is replenished on a weekly and sometimes a daily basis depending on the particular item and brand. Some pages have an "email me" feature that notifies when the product is back. If the product says, "coming soon" or "temporarily out of stock," come visit us again.
2. Beauty services
What is the Beauty Insider Program?
The Beauty Insider Program is our free rewards program in the United States and Canada that lets you earn points on all your merchandise purchases and redeem those points for rewards ("Rewards").
How do I earn Beauty Insider points?
For every U.S. or Canadian dollar you spend (as applicable based on country of purchase) on Sephora merchandise online at www.sephora.com or www.sephora.ca, in Sephora retail stores, in Sephora at Kohl's stores (U.S. only), www.kohls.com, Instacart, Instagram Checkout, Facebook Checkout, and YouTube Shopping (Sephora merchandise only), Insiders, VIB and Rouge receive 1 Beauty Insider point when you provide or check out with the email address that is registered to your Beauty Insider account. We may offer bonus points events from time to time and in that circumstance the bonus points offer would apply. Separate terms and conditions will apply to each bonus points offer.
How do I achieve VIB Status?
To achieve Very Important Beauty Insider status, spend $350 in a calendar year on Sephora merchandise purchased online at www.sephora.com or www.sephora.ca, in Sephora retail stores, in Sephora at Kohl’s stores (U.S. only), www.kohls.com, Instacart, Instagram Checkout, Facebook Checkout, and YouTube Shopping. Visit the Terms and Conditions page to view full program rules.
Where can I go to find all of my Beauty Insider account information?
Your Beauty Insider page is your destination for everything Beauty Insider related. You can view your year-to-date activity and your current points balance, redeem points for Rewards and gifts and learn about your Beauty Insider benefits. To access this page, simply log in to your Beauty Insider account.
Account registration, sign in, password & linked accounts
Resetting Your Password
If you have forgotten your password, click the "Forgot password?" link on the Sign In screen. Enter your email address, and we will send you a link to reset your password.
Changing Your Login Email Address or Password
You can change your account email address and password on the Account Information page. All your email subscriptions and order confirmations will be sent to your new email address.
Viewing Your Linked Accounts
If you’ve linked your Beauty Insider and Kohl’s accounts on kohls.com you will be able to see your linked account status on the Account Information page. You can also unlink your Kohl’s account by clicking Unlink.
Order status & history
Tracking an Order
You can track the status of your order online at Sephora.com. Click on Track Order at the top of the page to see your Recent Orders. Click on the order number for the shipment that you would like to track, and a detailed order information page will be displayed. A tracking number is located to the right of the ship-to address and under the shipping method. Click on this number to view detailed tracking information. You can review the tracking history and the estimated date of delivery. Please estimate 1 - 3 business days from the time your order has shipped.
Order Statuses:
Order Submitted - "Placed"
Once you have placed your order on Sephora and your credit card has been authorized, your order status will appear as "Placed."
Order Processing - "In Progress"
Once you have placed your order, it will be sent to our warehouse to be processed and packed for shipment. During this time, your order status will appear as "In Progress." Please allow 1 - 2 business days for the order to be processed and prepared for shipment.
Order Delivery - "Shipped"
Once we have assigned a tracking number to your order, and it has left our warehouse, the order status will appear as "Shipped."
Order Delivery - "Partially Shipped"
If your order will arrive in multiple shipments, once one of those shipments has left our warehouse, the order status will appear as "Partially Shipped."
Order Returned - "Returned"
It takes up to 2 weeks to process a return and credit your credit card account. Once your order has been returned and processed, the order status will show "Returned." We will notify you via email once your return has been processed.
Canceling or Modifying an Order
Before you place your order, you can view the contents and the total amount in your shopping basket.
Once your order is placed, it cannot be modified. If you would like to cancel your order, most orders can be canceled up to an hour after being placed. To check the status of an order, check the Order Details page.
Partially Canceled Orders
If an item in your order is out of stock after your order has been placed, the out of stock item will be canceled from your order, and you will receive notification via email. All in-stock items in your order will be shipped. If the initial order you placed met the $50 minimum free shipping threshold, but part of your order was canceled by Sephora, the order will still ship for free. If you would like to be notified when the item is back in stock, please visit the product page and sign up for the "Email when in stock" alert. Orders that contain out of stock items will be partially canceled for U.S. and Canada Sephora.com orders only.
Call us
1-877- Ecomposer (1-877-737-4672) (U.S. or Canada)
Hearing impaired/TTY 1-888-866-9845
Representatives or Beauty Advisors are available:
MON-FRI: 5am to 9pm PT
SAT-SUN: 6am to 9pm PT
Chat with us
Representatives and Beauty Advisors are available:
MON-SUN: 5am - 9pm PT